Customer Success Manager

I had been dissatisfied with my role for 4 years before contacting Suzanne. As things got worse in the job and in my personal life I adjusted downwards and finally reached the point where getting up, going to work and coming home was the sum total of my life. Weekends were a combination of nursing a hangover and growing anxiety about going back to work on Monday. Slowly the negativity of my working environment had taken over everything. I felt I was waiting for the axe to fall but too unsure of which frying pan to jump to next.

Looking for a new role when you have no energy is very difficult. Discussions with well-meaning friends don’t really help, some tell you what you want to hear and some tell you that they like their job so you should do the same one they do! Eventually I reached a low point at work where it was obvious I needed to make a dramatic change.

Working with Suzanne was very helpful in a number of ways. Firstly, I liked the structure and the honesty was critically important too. I needed to hear an independent view. Secondly, on a practical level, I have a useful LI profile and CV and masses of new skills in interviewing, how to find new roles and how to make the most of a role. I have a much more positive outlook on myself and work actually.

Advice for my old self

If I had any advice to give myself four years ago it would be: don’t leave it too late, the lower you get the harder it is to make a break and that someone who is outside of your circle can often see things with much greater clarity and offer more pertinent advice. If your work environment is getting you down as much as mine was then you owe it to yourself (and also probably your long suffering partner!) to have someone who can help you fight back.

I felt that Suzanne went above and beyond, particularly regarding the death in the family we had and my heightened sense of panic. Her professional network is good to have on tap too if needed. For sure I feel I have had value in return for the investment. I don’t see what I would have done otherwise to be honest.

I secured a new role in a short period of time while working with Suzanne, but what has been a revelation is that I have a new found sense of confidence, including the realisation that if it is not working for me I know what to do now to not be trapped by it.